Phraseology

How we speak and word things says a lot about not only who we are, but also about our state of mind.

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As a problem solver, I personally tend to explore many potential outcomes to a particular situation or plan of action. I logically look into the options and different outcomes to weigh them up. As a business consultant that ability serves me very well in presenting different options to my clients and being able to advise them on possible outcomes or options.

But at the same time that logical focus can muddy the waters as you tend to weigh all these options and potential solutions and start running several different scenarios and backup plans and options, just in case.

Sometimes if you get focused solely on one particular option and see it through, it is much more hyper-focused and powerful.

I used to be a big fan of the Microsoft Windows mobile phone platform (Well, I say ‘used to be’, I still am it’s just they have left the market). When they launched the version 7, then 8 and ultimately Windows 10, they were all excellent. But the biggest problem Microsoft faced wasn’t in getting other third-party developers to develop for their platform. The problem was the lack of trust and faith Microsoft placed in their own platform to succeed. They released their own new apps not on their own platform, but on their competitors (i.e. IOS and Android) thereby seeding doubts in the minds of consumers and developers.

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Obviously we could make the argument that those platforms had a higher market share so needed to be addressed first. But we could also make the argument that because Microsoft focused on providing their apps to the other platforms first, rather than supporting their own architecture first- they sealed the fate of their own offering. Who would choose to adopt a platform that even the manufacturer wasn’t focusing on?

In the end it all came down to how they worded their arguments for the mobile OS platform and the mobile apps they developer and offered.
In business, people will always be eager and ready to point out your mistakes or tell you how you are doing it wrong. But if you told them to go ahead and do it better for themselves, if you asked them for an actual solution, they would invariably shut down and wouldn’t know what to do.

It’s easy to point out faults, but much harder to correct them.

Pointing out a fault without a solution is of no help, and you see that more and more in business.

If you go to your superior or your customer with a problem, but have no solution, they are left simply thinking, “What’s the point of that?” whereas if you go to them saying, “I’ve found (x) and I can fix it with (y)!” they come away thinking – “That’s who I want to deal with. They aren’t just pointing at faults, they are providing a fix, that’s what I need…”


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